General terms and conditions of the online store The general terms and conditions of AQUA's online business are compiled in accordance with the Consumer Protection Act (ZVPot), with the recommendations of the Chamber of Commerce and Industry (GZS) and international codes for e-business. AQUA online store is an information system designed to present and sell products to the user. It is managed by the company Barbika Senica s.p. hereinafter referred to as the tenderer. The user is the person who uses our system, that is, the buyer in the online store. When registering in an online store, the visitor obtains a user name that is identical to the email address he himself identifies in his profile and password. The user name and password of the user are unequivocally determined and linked to the completed data. After registration, the visitor becomes a user and acquires the right to purchase. The general terms and conditions of business deal with the operation of the AQUA online store, the user's rights and the business relationship between the provider and the buyer.
The provider undertakes to always provide the buyer with the following information: company's identity, contact addresses, essential characteristics of goods or services, availability of products, terms of delivery of product or services, all prices clearly and unambiguously determined, method of payment and delivery, time validity bids, a deadline in which it is possible to withdraw from the contract and conditions for the cancellation and clarification of the complaint procedure, including any contact details of the contact person or the customer service department.
In the AQUA online store, the provider offers the following payment methods:
- cash in advance,
- plačilo po povzetju.
The bidder issues an invoice to the buyer on a durable medium, with broken down costs and instructions on how to withdraw from the purchase and items, if necessary and possible.
The purchase contract (order) is stored in electronic form on the server of the provider and the buyer accessible at any time in its user profile (My Profile).
The listed prices in the online store apply in the case of payment with the above payment methods, under the above conditions. Prices do not include VAT unless expressly stated otherwise. Despite the extraordinary effort to provide the most up-to-date and accurate data, it may be that the price information is incorrect. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the bidder will offer the buyer a solution that will result in mutual satisfaction. If the product is not in stock, a price change may occur, which the buyer informs the buyer. The pictures can only be symbolic and do not always reflect the actual situation.
The deadlines for the validity of the campaign are indicated on the offer itself, which can vary from one another.
Order accepted. p>
After the contract is awarded, the customer receives a notification by e-mail that the order has been accepted. At this step, the buyer has the option to cancel the order within one hour. A comprehensive information on the status and content of the order is always available to the buyer on the provider's website. p>
2. Order confirmed. p>
If the buyer does not cancel the order, the order is processed further when the bidder checks the order, checks the availability of the ordered items and confirms the order or rejects it for a reason. In order to verify information or to ensure the accuracy of the delivery, the service provider may call the customer to his contact telephone number. When supplying goods which the provider does not have in stock in its own warehouse, the provider is strictly bound to the supply by the supplier's supplier and to the time when the supplier's supplier can deliver the goods to the tenderer. Through the e-mail, the purchaser informs the buyer of up-to-date information related to the supply of goods. If the delivery period is very long and the buyer does not want to wait, the buyer can notify this to the tenderer who will remove the item from the order and return the possible paid funds to the buyer, or the other items from the order, at the choice of the buyer, or deliver, or cancel the entire order. The Tenderer does not assume any liability for any damage resulting from longer delivery times or due to non-supply of goods which the provider does not have in stock in their own warehouse. p>
3. Goods shipped. p>
The Bidder prepares, dispatches the goods within an agreed period and informs the buyer via e-mail. p>
The consumer has the right to notify the company in writing of the withdrawal from the contract in fourteen (14) days, to the contact e-mail address: firstname.lastname@example.org. The consumer must then return the goods in undamaged original packaging to the company within fourteen (14) days after the written notice of the consumer's withdrawal from the purchase, by covering himself the direct costs of the refund. A copy of the invoice must be attached. Purchased products must be returned to the Trader undamaged, undamaged and unchanged and unchanged, unless the products have been destroyed, defected, lost or their quantity decreased, without the user being the customer (buyer). If the postal package with which the user (the buyer) received the ordered products is physically damaged, if there is a lack of content or shows signs of opening, the user (the buyer) must initiate the complaint procedure with the Post Office of Slovenia. The returned goods are returned to the user (the buyer) as soon as possible, but no later than 14 days after the receipt of the cancellation message, the paid amount is paid or the used gift voucher is used, and any promotional codes used and other discounts are not returned to the customer (buyer). Return the paid amount to the user (buyer) with the same payment method as the user (buyer) used, unless the user (buyer) explicitly requested the use of another means of payment, and if the consumer does not bear any costs. The returned gift voucher is returned in the form of a credit card. P>
In case of a material error on the goods, consumers can exercise their rights in accordance with the ZVPot provisions that apply to actual errors. p>
Delivery times are expressed in the number of working days in the product description. p>
The bidder must deliver the goods at the promised time. Delivery of received orders is performed by Pošta Slovenije. The cost of delivery is 3,00 € and the euro; the post office charges an amount of at least 0,96 € for the purchase of mail. When sending your order, you will receive confirmation mail. For orders above 50 €; delivery costs are fully covered by the Trader. & nbsp; p>
The provider uses appropriate technological and organizational resources to protect the transmission and storage of personal data, orders and payments. p>
The bidder undertakes to permanently protect all personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No. 86/2004) and the Insurance Act. All data obtained through the aqua-shop.net website will be used exclusively for sending information material, offers, accounts and other necessary communications. p>
Advertising e-mails must be clearly and unequivocally labeled as advertising messages. The sender must be clearly visible. The user's desire not to receive promotional messages will be unconditionally respected by the provider. p>
At its best, the provider seeks to ensure the up-to-date and correctness of the data published on its pages. Nevertheless, product features, their availability and price can change so quickly that the provider fails to repair the information on the web pages. In this case, the buyer will notify the buyer of the changes and allow him to cancel the order, or to replace the ordered product. All product photos are symbolic and do not provide product features. We do not answer typing errors. p>
The provider respects the current consumer protection legislation. Complaints and complaints can be sent by e-mail to email@example.com or by mail to the following address:
Barbecue Senica s.p., Župančičeva ulica 16, 6330 Piran p>
Within five working days, the tenderer must acknowledge receipt of the complaint, inform the user how long he / she will deal with it and keep it informed about the progress of the procedure. The vendor is working to the best of its ability to resolve any dispute by mutual consent.
Out-of-court settlement of consumer disputes strong> & nbsp; p>
In accordance with legal norms, we do not recognize any out-of-court consumer dispute resolution contractor as competent to resolve a consumer dispute that the consumer could trigger in accordance with the Act on out-of-court settlement of consumer disputes. Barbecue Senica s.p., which provides online trade in the territory of Slovenia as a provider of goods and services, publishes on its website an electronic link to the online consumer disputes (SRPS) platform. The platform is available to consumers on the & nbsp; link span> HERE . span>
This arrangement is derived from the Law on Out-of-Court Consumer Dispute Resolution, Regulation (EU) 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC. & Nbsp; span> p>
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